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Whether you have a question about a product, your order, payments, returns, or anything else, our team is ready to answer all your questions

Customer service

Frequently Asked Questions

Logon to “My Account”

Go to “My returns” and follow the instructions

Fill out the return form and wait for your return number

Send your order back to us at the following address:

Petite Kingdom LTD
Asarīši-3, Vētras, 2nd floor; office 205
Mārupes nov. LV2167
Latvia

Once your return has been received and verified by our Customer Service, we will refund the amount paid for the article(s) to the bank account used for the order within 30 days

Logon to “My Account”

Go to “My returns” and follow the instructions

Fill out the return form and wait for your return number

Send your order back to us at the following address:

Petite Kingdom LTD
Asarīši-3, Vētras, 2nd floor; office 205
Mārupes nov. LV2167
Latvia

Once your return has been received and verified by our Customer Service, we will refund the amount paid for the article(s) to the bank account used for the order in 3 to 5 days

Please dispach items back to us within 17 days following the delivery date.

KINDLY NOTE! All international customers are financially responsible to return items back to us.

All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached (including hangers). Please read Return Conditions to ensure your parcel is returned back correctly.

FINAL STEP: We will send you an e-mail to confirm that your card has been refunded. Please note that items must meet our return policy.

Feel free to contact our customer service team if you have any more questions!

Before sending back, please make sure clothes do not have:

Clothes, accessories

  • Do not tear off tags, garment tags, and labels still attached
  • No perfume sprayed on them,
  • Has not been kept in the pet’s favorite places where feathers/fur could stick
  • Not dirty
  • Not washed in a  washing  machine or with hands
  • If you receive the parcel with hangers, we expect you to return the attached hangers back to us

Shoes have to be:

  • with clean soles
  • undamaged box as it is considered part of the item, please do not use the shoe box as packaging material

We do not guarantee when the money will be returned without fulfilling the above conditions. Therefore, please return the product in its original appearance.

We provide fast and secure delivery to all European countries. Each of the countries has delivery time and shipping options.  If you do not see your country in the following list, be sure to contact us and we will help you to complete the shipment to the required address.

Select your shipping destination from the list of countries below to display the available delivery options and costs.

Country:

State or County:

Postcode / ZIP:

We will prepare your order within 1-3 business days by confirming it via e-mail. Please make sure you check your delivery address and the chosen shipping options.

If you have not received your order within 30 days from the day you have placed your order, please contact our customer service so we can resolve the issue for you.

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