We’d love to hear from you

Whether you have a question about a product, your order, payments, returns, or anything else, our team is ready to answer all your questions

Petite Kingdom Shops:

Frequently Asked Questions

  1. Please fill in the returns form enclosed with your order. The return form is in your parcel.
  2. Package your items with tags carefully in protective packaging, each in its original perfect condition. Shoes must be in their original box which is not damaged.
  3. Kindly note that international customers are responsible for the cost of returns.
  4. Returns address is: Jaunā street 12, Pinki, Latvia LV-2107.
  5. We will inform you within the next 10 working days through the e-mail you confirmation that your card has been refunded.

Please dispach items back to us within 17 days following the delivery date.

KINDLY NOTE! All international customers are financially responsible to return items back to us.

All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached (including hangers). Please read Return Conditions to ensure your parcel is returned back correctly.

FINAL STEP: We will send you an e-mail to confirm that your card has been refunded. Please note that items must meet our return policy.

Feel free to contact our customer service team if you have any more questions!

Before sending back, please make sure clothes do not have:

Clothes, accessories

  • Do not tear off tags, garment tags, and labels still attached
  • No perfume sprayed on them,
  • Has not been kept in the pet’s favorite places where feathers/fur could stick
  • Not dirty
  • Not washed in a  washing  machine or with hands
  • If you receive the parcel with hangers, we expect you to return the attached hangers back to us

Shoes have to be:

  • with clean soles
  • undamaged box as it is considered part of the item, please do not use the shoe box as packaging material

We do not guarantee when the money will be returned without fulfilling the above conditions. Therefore, please return the product in its original appearance.

We provide fast and safe delivery to all European countries, America, United Arab Emirates, Great Britain. Each country has its own delivery time and delivery options. All delivery costs you can see in the final checkout step.

  • Delivery in Latvia via DPD 2-4 business days,
  • Europe and World – 3-6 business days with standard shipping options,
  • Express within 2-3 working business days.

Petite Kingdom cooperates with DPD and DHL carrier service providers. Each customer has the right to choose the most suitable type of courier service.

We will prepare your order within 1-3 business days by confirming it via e-mail. Please make sure you check your delivery address and the chosen shipping options.

If you have not received your order within 30 days from the day you have placed your order, please contact our customer service so we can resolve the issue for you.

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